sproutSPROUT SUPPORT
Let’s get you unstuck.
Quick answers for scanning groceries, managing reminders, protecting your pantry data, and getting the most from Sprout+.
QUICK HELP
Answers that get you moving.
Start here for the most common questions. If something still feels off, email us with your iPhone model, iOS version, and what happened.
A barcode will not scan
Use bright, even light and hold the full barcode inside the frame. If the package is curved, flatten it gently or rotate it. You can always enter the product manually when a barcode is damaged or unavailable.
The product details or artwork are wrong
Sprout uses product information available from Open Food Facts. Review the name, category, date, and artwork before adding an item. You can correct the details in the confirmation screen.
Camera access is unavailable
Open iPhone Settings, select Sprout, and enable Camera. If you prefer not to grant camera access, use manual entry to add food without scanning.
Expiration reminders are missing
Confirm Helpful Reminders is enabled in Sprout and notifications are allowed in iPhone Settings. Low Power Mode or Focus settings can affect when iOS presents notifications.
Restore a Sprout+ purchase
Open Sprout+, tap Restore Purchases, and make sure the iPhone is signed in with the Apple Account that made the purchase. Apple manages billing, cancellations, and refunds.
Erase pantry data
In Sprout, open You and choose Erase pantry and progress. This permanently removes pantry items, saved progress, and cached barcode results from that iPhone.
STILL NEED HELP?
Tell us what happened.
We’ll help you get back to wasting less and saving more.